Patient Rights & Responsibilities
As a patient, you have the right to respectful and considerate care. You also have the right to have family members notified of your admission, condition and health status if you choose. In addition, there are specific rights and responsibilities you have during your hospital stay regarding medical procedures, medications and billing. You also have the right to make certain decisions about your care. We also expect you to communicate openly and honestly with your Heart & Vascular Hospital healthcare team. View a complete listing of Patient Rights and Responsibilities.
While you are in the hospital with us, your safety is a priority. Everyone has a role in making healthcare safe – including doctors, nurses, healthcare executives, technicians and many others. We encourage you to take an active part in your health care by:
- Asking questions and expressing concerns if you don't understand what you have been told
- Ensuring you know your diagnosis
- Being certain you understand the medical tests and treatment plan you have been prescribed
- Knowing the medications you are taking
Review our complete Patient Safety Program information.
View our complete Patient Handbook.
You have the right to make fundamental decisions regarding the medical care you receive while you are in the hospital and give informed consent to treatment recommended by your physician. However, there may be circumstances that prevent you from making those decisions for yourself. A growing number of individuals desire to make their wishes regarding life-prolonging treatment known in advance to their families and physicians. Texas law allows individuals to make such decisions in advance through documents known as Advance Directives. In accordance with federal and state law, Clear lake Regional Medical Center shall respect valid Advance Directives. View detailed information about Advance Directives.
Concerns or Complaints
Our goal is for every patient to be VERY SATISFIED with the care and services received at The Heart & Vascular Hospital. If you should have any concerns about the care you or your family receive, we encourage you to speak with your physician or your nurse. If you feel your issue wasn’t resolved, or if you have a patient safety and/or quality care of concern to report to hospital management, please let us know. View detailed information about addressing concerns or complaints.